HD Supply Canada Inc.

Senior Sales Support Associate

Job ID
Number of Positions
Job Type
Full Time
Job Category
Customer Service

Brafasco Overview

About Brafasco:


Brafasco (www.Brafasco.com) is one of Canada's leading construction and industrial supply distributors, coast-to-coast.  From manufacturing, infrastructure, construction, product training or industry knowledge, Brafasco provides customers with a wide range of products and services.  In any commercial facility or project phase, Brafasco's one-stop-shop solutions provide customers what they need to meet or exceed the demands of their job.  Brafasco is proud to partner with industry-leading manufacturers to support this shared goal with quality, value and productivity to solve the needs and challenges of customers.


Brafasco services and supports tens of thousands of customers across Canada in a wide range of industries and trades.  With over 40 walk-in branches across several provinces, a fast-paced distribution centre and more than 400 employees, we are proud to contribute to the success of projects across the country.


Why Brafasco:

  • Comprehensive Benefits Package
  • Team Environment
  • RRSP Matching Plan
  • Internal Learning Centre for Career Development
  • Competitive Salary
  • Opportunities for Career Growth
  • Wellness Program
  • Tuition Reimbursement

Job Description

Job Summary

Maintains direct client contact and relationship management responsibilities. Responsible for providing support to both external and internal customers.


Major Tasks, Responsibilities and Key Accountabilities

  • Works with internal customers and a variety of sales teams to facilitate the expansion of the Company's products and services.
  • Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price. • Responds promptly and resolves all issues with assigned accounts   relating to supply chain problems, ordering issues, pricing, website access, events, etc.
  • Proactively identifies and drives service level and revenue generating improvements for assigned customers.
  • Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support.
  • Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting, ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).
  • Provides KPI updates to National Account Managers and Leadership.
  • Shares sales leads with Program Managers.


Nature and Scope

  • May modify processes to resolve situations. 
  • Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. 
  • Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.


Work Environment


  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.


Education and Experience


  • Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.


Preferred Qualifications

  • 2+ years of account management support or customer service experience.
  • Bachelor’s Degree in Business or related field (commensurate experience considered).
  • Expert user of Excel, Access and Power Point; Proficient with Word, Outlook and Live Meeting; Working knowledge of SAP is highly desirable.




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